Privacy Policy

Information We Collect

When you use our consultation services or submit inquiries through our website, we collect information you provide directly, including your name, email address, property preferences, and any additional details you choose to share about your housing requirements.

We also collect technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on our site. This data helps us improve site functionality and understand how visitors interact with our content.

How We Use Your Information

We use the information you provide to deliver the specific services you request, including property consultation, viewing coordination, and market analysis. Your contact details allow us to communicate recommendations, schedule appointments, and respond to your questions.

Technical data collected through our website helps us optimize site performance, identify technical issues, and understand which content proves most valuable to visitors. We may use aggregated, anonymized data for internal business analysis and service improvement.

Information Sharing

We do not sell or rent your personal information to third parties. We may share relevant details with property owners or management companies when coordinating viewings or lease negotiations on your behalf, but only to the extent necessary to facilitate the specific service you requested.

In certain circumstances, we may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If you request deletion of your data, we will comply within 30 days, except for information we must retain for legal or regulatory compliance.

Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, or ask us to delete your information entirely. You may also object to certain types of processing or request that we restrict how we use your data.

To exercise any of these rights, please contact us at inquiries@glen-quest.com with your specific request. We will respond within the timeframes required by applicable data protection regulations.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance functionality and improve user experience. You can control cookie preferences through your browser settings or our cookie consent banner. For detailed information about our cookie practices, please review our separate Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the updated terms.

Contact Information

For questions about this Privacy Policy or our data practices, please contact us at inquiries@glen-quest.com or write to us at 42 Park Place, Leeds LS1 2RY, United Kingdom.